Register
Login

PRIVACY STATEMENT & DATA PROTECTION – CAPTAINSBET FOR KENYAN USERS

At CaptainsBet, we are dedicated to safeguarding the privacy of our clients. This document outlines our practices regarding the processing, storage, and protection of personal data acquired through our digital platform.

This Privacy Statement is specific to individuals using the CaptainsBet Kenya services. It details the nature of information gathered, its intended use, and the legal rights available to our customers regarding their personal records.

AGE RESTRICTIONS AND MINOR SAFETY

CaptainsBet services are strictly reserved for individuals aged 18 and above. We do not intentionally process data from minors. If it is discovered that personal records of an individual under the legal gambling age have been submitted to the platform, we will take immediate steps to terminate the account and erase the associated data from our servers.

WHAT DATA DOES CAPTAINSBET GATHER?

To maintain a functional and secure betting environment, we process several types of information during your interaction with our platform:

  • Personal Identifiers: This includes your full legal name, date of birth, and government-issued identification details required for KYC (Know Your Customer) procedures.
  • Contact Details: We collect your mobile phone number, residential address, and email for account management and communication purposes.
  • Financial & Mobile Money Records: For our Kenyan audience, this specifically includes transaction history and mobile numbers linked to M-Pesa or Airtel Money used for depositing or withdrawing funds.
  • Technical & Usage Logs: Our systems automatically log your IP address, device type, browser specifications, and operating system. We also track betting patterns, session duration, and gaming preferences to optimize the user experience.

OBJECTIVES FOR PROCESSING YOUR PERSONAL DATA

The information we collect is utilized strictly for operational and legal reasons, including:

  • Authenticating your identity and validating your betting account;
  • Executing financial transactions (deposits and payouts);
  • Monitoring for fraudulent activity and ensuring platform security;
  • Providing professional customer support and account updates;
  • Adhering to regulatory standards and legal mandates;
  • Analyzing site performance to enhance our gaming products.

We may also process anonymized data for statistical research, which does not identify any specific individual.

DISCLOSURE OF INFORMATION TO EXTERNAL ENTITIES

Under certain circumstances, we collaborate with third-party partners to provide our services. These partners include:

  • Financial intermediaries and mobile money operators for payment processing;
  • IT and cybersecurity providers who maintain our digital infrastructure;
  • External auditors and legal advisors for compliance checks;
  • Law enforcement or Kenyan regulatory bodies when required by a legal order.

All third-party partners are contractually obligated to maintain strict confidentiality and utilize your data only for the specific tasks assigned to them.

YOUR LEGAL RIGHTS AND KENYAN COMPLIANCE

CaptainsBet operates in strict accordance with the Data Protection Act, 2019 of the Laws of Kenya. We ensure that your data is handled transparently and securely.

As a data subject in Kenya, you possess the following rights:

  • The right to access the personal records we hold about you;
  • The right to amend or correct any inaccurate information;
  • The right to request the deletion of your data (where applicable by law);
  • The right to limit or object to specific data processing activities;
  • The right to data portability;
  • The right to revoke your consent at any time.

To exercise any of these rights, please contact our support team. Each request is evaluated according to Kenyan legal requirements.

HOW WE PROTECT YOUR INFORMATION

We employ robust technical and organizational protocols to prevent data breaches, loss, or unauthorized access. Our security stack includes:

  • Advanced SSL (Secure Socket Layer) encryption for all data transfers;
  • Strict internal access controls to sensitive information;
  • Routine security audits and vulnerability assessments;
  • Multi-factor authentication (MFA) options for account protection.

Please note that we do not store sensitive payment credentials, such as PINs, on our infrastructure.

GET IN TOUCH REGARDING PRIVACY

Should you have inquiries regarding this policy or how your data is managed, please reach out to the CaptainsBet support staff via our official communication channels.

If you feel your concerns have not been properly addressed, you maintain the right to file an official complaint with the Office of the Data Protection Commissioner of Kenya (ODPC).

POLICY UPDATES

This Privacy Statement may be revised periodically to reflect changes in Kenyan law or our operational procedures. Significant amendments will be communicated via email or site notifications. We encourage you to review this page regularly.

Last Revised: May 2026