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User Agreement: General Terms and Conditions – CaptainsBet

This document (hereinafter referred to as the “Agreement”) establishes the legal framework for using the services provided by CaptainsBet. By registering an account, you acknowledge that you have read, understood, and agreed to be bound by these rules, covering payments, wagering, account security, and promotions within the Kenyan market.

Agreement and Eligibility

By accessing this platform, you enter into a binding contract with CaptainsBet platform. We reserve the right to amend these terms to reflect changes in Kenyan law or our operational procedures. Continued use of the website following such updates constitutes your acceptance of the new terms.

To participate in any betting or gaming activity, you must:

  • Be a minimum of 18 years of age or the legal age of majority in your jurisdiction.
  • Reside in a region where online gambling is legally permitted, such as Kenya.
  • Maintain only one account per individual, household, and IP address.

Account Creation and Identification

During the signup process, users are required to provide accurate and current personal information. Providing false data is a violation of this Agreement and may lead to the immediate suspension of your profile.

To maintain a secure environment, we implement mandatory KYC (Know Your Customer) procedures. You may be asked to provide:

  • A valid National ID or passport.
  • Proof of residence in Kenya.
  • Verification of your ownership of the chosen payment method.

All personal data submitted during verification is managed according to our Privacy Statement.

Financial Operations: Deposits and Withdrawals

CaptainsBet supports localized payment solutions for our users in Kenya, including Safaricom M-Pesa and Airtel Money. All financial transactions are processed in Kenyan Shillings (KES) unless otherwise stated.

  • Deposits: Funds must originate from a mobile money account or card registered in the user’s own name. Third-party deposits are strictly prohibited.
  • Withdrawals: For security purposes, payouts are generally processed back to the same mobile money number used for the initial deposit.
  • Verification: Large withdrawals or suspicious patterns may trigger an additional security review.

Kenyan Taxation on Winnings

Users of CaptainsBet.link must adhere to the taxation laws of the Republic of Kenya. Please be advised that a 20% Withholding Tax (or the current rate mandated by the Kenya Revenue Authority) is applied to all gambling winnings. This tax is deducted in accordance with the regulations set by the Betting Control and Licensing Board (BCLB).

Wagering Rules and Fair Play

Once a wager is confirmed by the system, it cannot be canceled or modified by the user. CaptainsBet provides real-time updates for live betting markets, but we are not liable for delays caused by network performance or third-party data providers.

We maintain a zero-tolerance policy regarding:

  • The use of automated bots or scripts.
  • Syndicate betting or price manipulation.
  • Exploiting technical errors or “bugs” for unfair advantage.

In cases of obvious errors in published odds, we reserve the right to void the affected wagers and refund the original stake.

Bonuses and Promotional Offers

All promotional incentives at CaptainsBet are subject to specific Wagering Requirements. Users must satisfy these conditions before any bonus funds can be converted into withdrawable KES. Bonuses are limited to one per person and are intended for recreational players only.

Commitment to Player Safety

We believe that gambling should remain a safe form of leisure. CaptainsBet provides a variety of tools to help you manage your activity, including deposit limits and self-exclusion options. Detailed information on these resources can be found on our Responsible Gaming page.

Dispute Resolution and Complaints

If you have a grievance regarding a bet settlement, payment delay, or account restriction, please contact our Customer Support team immediately via support@captains.bet.

Most disputes are resolved within 24–48 hours through our internal review process. If you feel that our resolution is unsatisfactory, you may escalate the matter to the relevant Kenyan regulatory authorities.

Intellectual Property and Legal Jurisdiction

All content, including logos, software, and text on this platform, is the property of CaptainsBet or its licensors. This Agreement is governed by the laws of the jurisdiction where our license is held, with full respect for the local statutes of Kenya.

Article updated: May 2026